TERMS & CONDITIONS

Please contact for more information.

-ETAs
Estimated time of arrival:
Your ETA time will be agreed and given to you on booking a appointment, you will receive a 3-4hour time slot, you will normally receive a phone call to let you know your engineer is on route.
This will normally be at least 10min notice but can vary.

-Appointments
On booking an appointment you agree to the call out charge fee, hourly rate and terms and conditions.
(Cost agreed before booking). The call out fee and hourly rate will all be explained before you book.
If you have a question or queries please don’t hesitate to ask.

-Warranties
You will receive a warranty on new installations and new products installed only.
Installations and product warranties vary so please ask.
(New products and new installations are 1year minimum)

-Payment Terms
Payment methods accepted are the following:
Cash, cheque on completion or bank transfer within 24hours of completion unless previously agreed.

A late penalty charge of £30 per day is applied to the bill if not paid within 24hours. (24 hours from 5pm of the job date)

-Cancellations
Cancellations must be given at a minimum of 48hours written (email) notice to the start of your eta (estimated time of arrival) or you will still be liable for the full call out charge.

If you have any questions or queries don’t hesitate to ask.